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Privacy Policy

Last Updated: July 1, 2026

1. Introduction

ALPHA PLUS LIMITED, a private limited company registered in England and Wales under company number 03704941, with its registered office at 336 Coleford Road, Darnall, Sheffield, United Kingdom, S9 5PH, operates the website AlphaPSN.ltd under the Alpha PSN brand and provides wholesale PlayStation gift card services to business partners worldwide. In this Privacy Policy, "we," "us," and "our" refer to ALPHA PLUS LIMITED. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

  • Request our price list through contact forms
  • Place orders for PlayStation gift cards
  • Communicate with our sales team via email
  • Ask for support or issue review

This information may include:

  • Full name and business contact information
  • Email address and phone number
  • Business name and registration details
  • USDT transaction details supplied for reconciliation, such as a transaction hash and quoted network
  • Communication preferences and correspondence records
  • The recipient email address used to deliver a password-protected one-time note

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Date and time of visits

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To process and fulfill quoted, region-specific PlayStation gift card orders
  • Communication: To send you price lists, order confirmations, and important service updates
  • Business Operations: To manage our business relationship and maintain accurate records
  • Payment Reconciliation: To reconcile USDT transfers against the written quote and order record
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Service Improvement: To analyze aggregate usage patterns and improve our website and services
  • Security: To protect against unauthorized access and ensure the security of our systems

For a paid order, the customer's exact email address is used as the password for the encrypted one-time delivery note. The note opens once. We use the address for that delivery instruction and do not represent it as a second credential.

4. Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors for transaction handling
  • Email service providers for communication
  • Cloud hosting services for data storage
  • Analytics providers for website performance monitoring

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law, such as:

  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • To investigate fraud or security issues
  • To respond to government requests

4.3 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We apply reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Depending on the workflow, controls may include:

  • Access Controls: Access is limited to people and providers who need the information for the stated purpose
  • Encrypted Delivery: Purchased codes are sent in a password-protected encrypted one-time note; the password is the customer's exact email address
  • Payment Controls: The quoted USDT network and receiving address are confirmed before settlement
  • Issue Evidence: Order IDs, region labels, transaction hashes, and exact PlayStation error evidence can be used to review a reported issue

No method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security, and buyers should protect their email account and save codes during the one-time note session.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

  • Transaction Records: Maintained for accounting and tax purposes (typically 7 years)
  • Communication Records: Retained for customer service purposes (typically 3 years)
  • Marketing Data: Kept until you unsubscribe or request deletion
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

Retention depends on the purpose and legal obligations. A one-time delivery note is intended to open once; it is not a customer-facing archive. After the applicable retention period expires, we securely delete or anonymize personal information where feasible.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Data Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing under certain circumstances
  • Withdrawal of Consent: Withdraw consent for processing where consent was provided

To exercise any of these rights, please contact us at sale@alphapsn.ltd. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Functional Cookies: Remember your preferences and settings

We use Google Analytics 4 in the browser to measure page views, traffic sources, form-success events, and aggregate website performance. When a price-list request is successfully processed, the browser may send a generate_lead event with non-sensitive details such as page URL, referrer, CTA label, and traffic source. We do not send your name, email address, message text, payment details, transaction hash, or PlayStation card data to Google Analytics.

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. International Data Transfers

We operate globally and may transfer your personal information to countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are intended for business-to-business transactions and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top of this policy
  • Sending email notifications for significant changes (where applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to working with you to resolve any privacy concerns in a timely and professional manner.

14. Compliance with Data Protection Laws

We comply with applicable data protection regulations, including but not limited to:

  • General Data Protection Regulation (GDPR) for European Union residents
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable regional and national data protection laws

If you are a resident of the EU, California, or another jurisdiction with specific privacy rights, you may have additional rights under applicable law.

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